This Privacy Policy explains how wi288 collects, uses, stores, and protects your personal data when you access or use our platform. We are committed to handling your information with transparency, care, and respect for your rights.
At wi288, your privacy is not an afterthought. These are the principles that guide how we handle your personal data across every part of the platform.
We collect only the personal data that is genuinely necessary for the purpose it is collected. We do not gather excessive information or retain data longer than required for legitimate operational, legal, or compliance purposes.
All data transmitted between your device and the wi288 platform is encrypted using HTTPS / TLS. Sensitive data — including identity documents submitted for KYC — is processed only through secure, verified channels. We never request documents via unsecured chat.
wi288 does not sell your personal data to third-party advertisers, data brokers, or marketing networks. Personal data is shared only where required to deliver platform services, satisfy legal obligations, or prevent fraud.
You have rights over your personal data — including the right to access, correct, and in certain circumstances request erasure of the information we hold about you. These rights are described in full in the User Rights section of this policy.
We clearly explain why each category of personal data is collected, how it is used, who it may be shared with, and how long it is retained. There are no hidden data practices on wi288.
We use essential cookies to operate the platform and optional cookies for analytics and functionality. Our Cookie section explains each category in detail so you understand what is collected through your browser during platform use.
This Privacy Policy ("Policy") is published by wi288 ("the Platform", "we", "us", "our") and applies to all personal data processed in connection with your use of the wi288 website at wi288.cam ("the Website") and any associated services.
wi288 is an English-language online entertainment platform offering sports betting, live casino, and slot games to users in the Pakistan market. This Policy explains what personal data we collect from you, why we collect it, how it is used, with whom it may be shared, how long it is retained, and what rights you have in respect of your data.
By accessing the Website or creating a registered account, you acknowledge that you have read this Policy and understand how your personal data will be processed. If you do not agree with any aspect of this Policy, you should not use the Platform.
Note for Pakistani Users: Data protection legislation in Pakistan is evolving. This Policy is drafted to reflect privacy best practices applicable in the jurisdiction in which wi288 holds its operational authorisation. Users in Pakistan are encouraged to read this Policy carefully to understand their data rights and how their information is handled.
In this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person ("data subject"), such as a name, email address, identification number, location data, or online identifier. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| Controller | The entity that determines the purposes and means of processing personal data — in this case, wi288. |
| Processor | A third party that processes personal data on behalf of wi288, acting under our instructions. |
| KYC | Know Your Customer — the identity and age verification process conducted to confirm a User's identity, age, and payment method ownership. |
| Cookie | A small text file placed on your device by a website to store information about your session or preferences. |
wi288 collects personal data in the following categories depending on how you interact with the Platform:
Personal data is collected through the following means:
KYC Document Security: All identity documents must be submitted exclusively through the wi288 secure HTTPS KYC portal. We will never request documents via unverified chat applications, email, or any channel that cannot be confirmed as the official wi288 interface. Users should be cautious of any communication requesting sensitive documents through unofficial channels.
We process your personal data for the following purposes:
| Purpose | Examples |
|---|---|
| Account Management | Creating and maintaining your account, processing logins, and managing account settings including responsible gambling tools. |
| Identity Verification | Confirming your age and identity through KYC in compliance with anti-money laundering (AML) and age-verification obligations. |
| Payment Processing | Facilitating deposits and withdrawals, reconciling transactions, and verifying payment method ownership. |
| Fraud & AML Prevention | Detecting suspicious transactions, identifying duplicate accounts, and preventing money laundering or fraudulent activity. |
| Responsible Gambling | Operating deposit limits, loss limits, session controls and self-exclusion tools; identifying potential problem gambling behaviour. |
| Customer Support | Responding to queries, resolving complaints, and maintaining support interaction records. |
| Legal Compliance | Fulfilling obligations under applicable laws, responding to lawful authority requests, and maintaining required records. |
| Platform Analytics | Improving Platform performance, user experience, and content relevance through aggregated and anonymised usage analysis. |
wi288 processes personal data on the following legal grounds, as applicable to each processing activity:
wi288 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:
We engage third-party service providers who process personal data on our behalf under written data processing agreements. These include identity verification providers, payment processing technology partners, fraud detection services, and platform analytics tools. These processors are authorised to use your data only as instructed by wi288.
We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or lawful authority request. We will, where legally permitted, endeavour to notify affected Users of such disclosure requirements.
In the event of a merger, acquisition, or transfer of business assets involving wi288, personal data held on platform Users may be transferred as part of that transaction. Users will be notified prior to their data being subject to a materially different privacy policy as a result of such a transaction.
✔ No Data Sales: wi288 will not sell, monetise, or disclose your personal data to third-party advertising networks, data brokers, or commercial marketing platforms.
wi288 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus minimum 5 years post-closure for compliance purposes |
| KYC identity documents | As required by applicable AML regulations, typically 5 years from account closure |
| Financial transaction records | Minimum 5 years from transaction date for AML and audit purposes |
| Support communications | 3 years from the date of communication |
| Technical / server log data | Up to 12 months from collection |
| Cookie data (analytics) | As per cookie duration specified in cookie settings |
Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
wi288 uses cookies and similar technologies on the Website. A cookie is a small text file stored on your device when you visit a website. Cookies help the platform operate correctly, remember your preferences, and — where you have consented — analyse how the platform is used.
The cookies used on wi288 fall into the following categories:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core platform but may affect certain functionality and personalisation features.
wi288 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While we take security seriously, no digital system can be guaranteed completely secure. In the event of a data breach that is likely to result in risk to your rights, we will take appropriate steps to contain the breach and notify affected Users as required by applicable obligations.
Your Role in Security: You are responsible for keeping your account login credentials confidential. Do not share your password with anyone. If you suspect unauthorised access to your wi288 account, contact Support immediately through Live Chat or the Help Center.
Depending on the applicable data protection framework, you may have the following rights in respect of your personal data held by wi288. To exercise any of these rights, please contact our support team using the channels listed in Section 15.
You may request a copy of the personal data wi288 holds about you, along with information about how it is processed.
You may request correction of inaccurate or incomplete personal data held in your account or on file with us.
In certain circumstances you may request deletion of your personal data. This right is subject to overriding legal and compliance obligations such as AML record-keeping requirements.
You may request that processing of your personal data be restricted while a dispute over its accuracy or lawfulness is resolved.
Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gambling monitoring purposes.
wi288 will respond to valid data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing a rights request to prevent unauthorised disclosure of data.
The wi288 Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator or licence jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age.
Age verification is conducted as part of the KYC process for all registered accounts. Where we discover that personal data has been provided by or on behalf of an individual below the minimum age, that account will be closed, all associated data will be handled in accordance with applicable legal obligations, and any transactions will be voided in line with our Terms and Conditions.
If you believe that a minor has created an account on wi288, please contact our Support team immediately via Live Chat or the Help Center.
wi288 operates in the context of an internationally connected platform and may utilise service providers located in different countries. Where personal data is transferred to a jurisdiction outside of the country in which it was collected, we take steps to ensure that appropriate safeguards are in place to maintain the protection of that data.
Such safeguards may include contractual clauses, data processing agreements, or reliance on recognised frameworks that govern the lawful transfer of personal data between jurisdictions. Users who have questions about international data transfer arrangements may contact us using the details in Section 15.
wi288 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be published on this page with a revised "Last Updated" date. Where changes are significant, registered Users will be notified via the contact method on file or upon next login to the Platform.
Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how we handle your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the wi288 team through any of the following channels:
Fastest response. Available in-platform for logged-in users. English and Urdu support available.
Self-service articles on privacy, data rights, account management and KYC — available 24/7.
When submitting a data rights request by email, please include your registered account email address and a description of your request. We may ask you to verify your identity before processing your request.